1. About this policy
This Privacy Policy explains how Rio Orchard (“we”, “us” or “our”) handles information when you browse our website, enquire about our products, or place an order.
2. Information we may collect
- Contact and delivery details you provide, such as your name, mobile number and delivery address.
- Order details, including products, order value, order status and order reference.
- Payment status and payment reference supplied by our payment provider. We do not ask you to enter or send your full card, UPI PIN or banking password to us.
- Basic technical information that may be processed by the website host for security and operation.
3. How we use information
We use the information to process and deliver orders, confirm payments, respond to customer enquiries, provide order support, prevent fraud and meet legal or accounting obligations.
4. Payments and service providers
Online payments are handled through ICICI Bank or the payment methods it makes available. Payment processing is subject to the provider’s own terms and privacy practices. Website hosting and technical providers may process limited information to operate the site.
5. Sharing and retention
We do not sell personal information. We may share relevant details with service providers needed to take payment, fulfil delivery, maintain the website, or comply with a lawful request. We retain order records for as long as reasonably needed for customer support, accounting, dispute handling and legal requirements.
6. Security
We take reasonable steps to protect information, but no website or electronic transmission can be guaranteed completely secure. Please do not send payment passwords, UPI PINs or one-time passwords to us.
7. Your choices and requests
You may contact us to request access, correction or deletion of personal information, subject to records we must retain by law or for legitimate order and dispute purposes.
8. Children and policy updates
This website is intended for general customers and is not designed to collect information directly from children. We may update this policy as our practices change; the updated date above will be revised when that happens.
9. Contact
For privacy-related requests, contact Rio Orchard through the details on our Contact page and include enough information for us to understand your request. Do not include sensitive payment credentials.