1. Contact us about an order
If your order has a problem, please contact Rio Orchard through the Contact page and share your order reference, a description of the issue, and clear photographs where relevant. Please contact us as soon as reasonably possible after delivery so we can review the issue.
2. Damaged, incorrect or missing items
We will review reports of damaged, incorrect or missing items and may ask for further details to understand what happened. Please keep the packaging and affected items until we respond, if it is safe and practical to do so.
3. Cancellation requests
Contact us promptly if you want to cancel an order. We will confirm whether it can be stopped; an order may not be cancellable after preparation or dispatch.
4. Refund processing
Where a refund is approved, it will be processed through the applicable payment channel where possible. The time taken for the amount to appear in your account can depend on your bank, card issuer, UPI provider or payment service. We will communicate the status using the contact details provided with the order.
5. Fresh produce and applicable rights
Because apples are perishable produce, please contact us before attempting to return an item. This policy does not limit any rights you may have under applicable consumer-protection law.
6. Contact
Use the Contact page to report an order issue. Include the order reference and the mobile number used at checkout so we can identify the order.